【Starting from 1/4/2025, SF Express Temperature Controlled Delivery service will be added】
1. The products could be delivered to customers via SF Express. If the order contains fresh products, they will be sent via SF Express's cold chain delivery service. Customers can choose to deliver to their door, smart locker, or self-pickup point.2. If the purchase amount is over the specified amount, the shipping fee is free. If the purchase amount is less than the specified amount, the shipping fee will be charged according to the delivery area. The delivery time is calculated after the products are delivered to SF Express. Customers can check the delivery time and progress on the SF Express website with the SF Express order number.3. If the customer fails to collect the ordered products within the agreed time, Tung Yuen Ho reserves the right to charge the customer for re-delivery costs.4. If there is any change in the delivery address, customer must inform us immediately.
Kowloon Region ▶ Free shipping for orders over $500, additional $80 shipping fee for orders below $500
HK Island and New Territories Regions ▶ Free shipping for orders over $800, additional $120 shipping fee for orders below $800
Tung Chung and Remote Areas ▶ Free shipping for orders over $1000, additional $120 shipping fee for orders below $1000
1. The products could be delivered to customers via SF Express. If the order contains fresh products, they will be sent via SF Express's cold chain delivery service. Customers can choose to deliver to their door, smart locker, or self-pickup point.
2. If the purchase amount is over the specified amount, the shipping fee is free. If the purchase amount is less than the specified amount, the shipping fee will be charged according to the delivery area. The delivery time is calculated after the products are delivered to SF Express. Customers can check the delivery time and progress on the SF Express website with the SF Express order number.
3. If the customer fails to collect the ordered products within the agreed time, Tung Yuen Ho reserves the right to charge the customer for re-delivery costs.
4. If there is any change in the delivery address, customer must inform us immediately.
Kowloon Region ▶ Free shipping for orders over $500, additional $80 shipping fee for orders below $500
HK Island and New Territories Regions ▶ Free shipping for orders over $800, additional $120 shipping fee for orders below $800
Tung Chung and Remote Areas ▶ Free shipping for orders over $1000, additional $120 shipping fee for orders below $1000
* Cost to be borne by the customer
** Free delivery on orders over specified amounts (for orders over $2,000, door-to-door delivery is included; otherwise, an additional $30 will apply).
Please note: If delivery to upper floors is required, it only includes elevator access (stairs are not included).
** Free delivery on orders over specified amounts (for orders over $2,000, door-to-door delivery is included; otherwise, an additional $30 will apply).
Please note: If delivery to upper floors is required, it only includes elevator access (stairs are not included).
Weather-Related Delays
Delivery will be postponed during severe weather conditions, such as when a gale warning is in effect or red or black rainstorm warnings are active, or if we determine that delivery is unsafe due to weather. We will contact you to change the delivery date or postpone it by one business day.
❗❗ For Urgent Order ❗❗
※ Customers may pick up items at our Tai Kok Tsui store ※
※ We also provide a call car service for customers; the related fee must be borne by the customer ※
